Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund (outside Lebanon) or exchange.
You may exchange most new, unopened items within 10 days of delivery, excluding customized items all over the world. It must also be in the original packaging. We will pay the return shipping costs if the return is a result of our error (you received an incorrect etc.).
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 10 days after delivery
For orders outside Lebanon, to return your product, you should mail your product to: firstname.lastname@example.org
You will be responsible for paying for your own shipping costs ($30 approximately) for returning your item to our head office in Beirut - Lebanon. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
For orders outside Lebanon, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to return an item, please contact us firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com