Refund policy

Exchange/Return (if applicable)

You may exchange most new, unopened items within 10 days of delivery, excluding customized items all over the world. It must also be in the original packaging. We will pay the return shipping costs if the return is a result of our error (you received an incorrect).

Only regular priced items can be exchanged or returned, unfortunately sale items cannot be exchanged or returned. If you need to exchange/return an item, please contact us on info@jewelivery.com with your order number and details about the product you would like to exchange/return.
We will respond with instructions for how to exchange/return items from your order.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a Exchange/Return.

There are certain situations where deduction of initial amount might occur (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Up to 25% Loss might occur on its initial price.
- Only regular priced items may be exchanged/returned, unfortunately sale items cannot be.



Refund (if applicable)

For orders inside Lebanon, refund is not applicable but we can exchange your item within 10 days of your purchase date or a voucher with the full amount you can use later.

For orders inside UAE, refund will be processed the same way of your original method of payment ( Cash or credit ) but we can exchange your item within 10 days of your purchase date.

For international orders (outside Lebanon and UAE), your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund outside Lebanon or exchange.
To complete your refund, we require a receipt or proof of purchase to be sent to info@jewelivery.com
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its ORIGINAL CONDITION, is damaged or missing parts for reasons not due to our error. Up to 25% Loss might occur on its initial price.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.



Late refund: If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jewelivery.com.



Shipping back

To return your product, you should mail your product to: info@jewelivery.com
You will be responsible for paying for your own shipping costs for returning your item to our head office in Beirut-Lebanon or Dubai-UAE. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To exchange your product, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.