Shipping & Returns

Shipping


JEWELIVERY provides fast and free delivery for orders above $ 200 ( except Gold Coin and Gold Ounce ) in Beirut, Lebanon ( 2 - 6 working days )

Package Value: 0.01 US$ - 200 US$

Shipping Cost: 5 US$

 

Package Value: + 200 US$

Shipping Cost ( except Gold Coin and Gold Ounce ): Free Shipping

 

JEWELIVERY provides fast and free delivery for orders above 734 AED in Dubai, UAE ( 5 - 9 working days )

Package Value: 0.01 AED - 734 AED

Shipping Cost: 20 AED

 

Package Value: + 734 AED

Shipping Cost: Free Shipping

 

JEWELIVERY provides fast shipping for international orders ( 10 - 15 working days).

Package Value: 0.01 US$ - 1000 US$

Shipping Cost: 40 US$ ( Insurance Included ) 

 

Package Value: + 1000 US$

Shipping Cost: Free Shipping ( Insurance Included )


Warranty Policy


Jewelivery offers a full statutory Warranty covering manufacturing and material defects for genuine branded Jewelivery products purchased from Jewelivery Online store or authorized Jewelivery retailers. The Warranty only covers damage that in the opinion of Jewelivery or an authotized Jewelivery retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, or attempted repair.

Every item found to be defective under this warranty may be, at the discretion of Jewelivery or an authorized Jewelivery retailers: 

1. replaced by an identical piece, if available or 
2. Repaired depending on the degree of damage to the warranted product

This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty. 

 

Tax Import

 

Based on your delivery address, different tax rules and other fees may apply. If you are shipping to yourself from a foreign country, you may be required to pay import duties when you receive your products. The country in which the product is indicated on the invoice. We cannot control these fees and we cannot predict their amounts. You will be responsible for paying these taxes and import duties that are not included. Please contact your local customs office for more information before placing your order.


Returns Policy


You may exchange most new, unopened items within 5 days of delivery, excluding customised orders items. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect etc.).

 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Dubai - UAE   + 971 58 869 8012 

Beirut - Lebanon   +961 3 897811